New Live-Chat and Phone-In Service

We’re here to help you!

  • Send an email to any time
  • Chat with a librarian on our homepage: 9 to 11 a.m. weekday mornings
  • Call 509-888-8155 for help accessing online resources: 1 to 3 p.m. weekday afternoons

Have a question? Need help accessing our online resources? Ask NCRL! To continue serving you while our libraries are closed, we are launching live chat and phone-in services to assist you with your questions and troubleshooting our online resources. We are offering two new in-person help options.


We now have a live chat service available on our homepage from 9 to 11 a.m. each weekday morning for general library questions. Please click on the green chat icon, located in the bottom right-hand corner of your screen, and an NCRL staff member will be available to chat with you. Library chat questions will be answered on a first-come, first-served basis.


Need help accessing our online resources and want to talk to a live person? We now have a phone-in service available. You can call (509) 888-8155 from 1 to 3 p.m. each weekday afternoon. An NCRL staff member will be available to answer your calls and help troubleshoot issues with accessing our online resources.

During this time, we deeply miss connecting with you in our libraries. We are thrilled to offer this new service so we can continue supporting you as you access our digital materials.