We’re ready to safely serve you- through curbside pickup or our mail order library

In accordance with the new WA Healthy Start guidance, our libraries are closed to in-person services, but we continue to offer library services through our Curbside Pickup (including walk up service) and our popular Mail Order Library.

The health and safety of our staff and visitors is our top priority. We are balancing our responsibility to serve the public with an ongoing commitment to protect public health.

Take a look at what we’re doing to slow the spread and what you can do to help.

What We Are Doing

  • Returned Items are quarantined for 24 hours before being re-shelved.
  • Library Staff are wearing masks.
  • Common areas and surfaces are regularly cleaned and disinfected.
  • We encourage the use of our online digital collection at ncwlibraries.org.

What You Can Do

  • Wear a mask and follow social distancing guidelines.
  • Use our digital library at ncwlibraries.org
  • Utilize our Curbside Pickup or Mail Order Library.
 

Information on our Current Services

Curbside Pickup

Pick up library materials in a safe, contact-free manner. No appointment needed, simply arrive by car, on foot, on bike and we’ll bring you your reserved materials.

The Curbside Pickup process is easy

  1. Place library materials on hold – online or by calling your local library: instructions here.
  2. Wait for notification that your holds are ready – email, phone, or text.
  3. Call to let us know you’ve arrived (numbers are on the signs)
  4. Follow directions on safely picking up your materials

Check your local library’s Curbside Pickup hours HERE.

Mail Order Library

Any item in our system is available via mail, with postage paid by your library district.

The Mail Order process is easy- For complete instructions Click Here.

  1. Place library materials on hold – online or by calling your local library: instructions here.
  2. When choosing your library location, select “Mail Order Library”
  3. Your items will be mailed to the address associated with your account.
  4. When you’ve reached the end of your checkout period, either renew your items or send them back using the prepaid envelope.

Digital Services

Access our digital content all day, every day. We’re regularly adding content and platforms to meet your needs and peak your interest.

Drive-up WiFi

We’ve expanded the range of our WiFi at all 30 of our locations and at our headquarters. WiFi is free and available 24-7.

Book Returns

Return materials through the manual book drop at select locations. Returned materials will be quarantined and remain on patron accounts for a minimum of 24 hours before being checked in.

 

Frequently Asked Questions

As we prepare to resume services at some of our branches, we know you have many questions. We will continue to update these FAQs to help you know what to expect while libraries are closed.

Will libraries remain open to the public?
The WA State Department of Health issued new guidance for businesses on January 11th. In accordance with the Healthy Start plan branches in Phase 1 will remain closed. Any branch in a region that moves to Phase 2 will reopen at 25% capacity.

Are Mail Order Library and Interlibrary Loans available?
Yes!

When can I return items I’ve checked out?
Book drops are open at all locations.

Are any library services available while buildings are closed to the public?
All of our online services continue. Curbside Pickup is available at all locations.

Will you be offering any story times or author events in the near future?
To protect the public and our staff, all story times, STEM programs and author events have gone digital. Checkout the full schedule of events here.

Can you help me with accessing the digital resources or placing a hold?
We’d love to!
Our general question line is available weekdays from 8am-6pm at 1-800-426-READ (7323).
Our Online Chat is available 9 to 7 p.m. on weekdays and 9 a.m. to 6 p.m. on Saturdays.

How will you ensure items are safe to checkout?
We are following guidance from the CDC as well as the Washington State Department of Health which recommends a 24 hour quarantine on library materials.

 

Access the Library from Anywhere at Anytime

During this challenging time, there are many ways you can continue to access library resources without visiting your local branch through our digital resources.

 
We’re ready to safely serve you- in person, at curbside, or by mail
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