We’re here to help you!

Have a question? Need help accessing our online resources? Ask NCW Libraries!

  • Send an email to info@ncwlibraries.org any time.
  • Chat with a librarian on our homepage: 9 to 7 p.m. on weekdays and 9 a.m. to 6 p.m. on Saturdays.
  • Call 509-888-8155 for help accessing online resources: 1 to 3 p.m. weekday afternoons
  • Call (509) 663-1117 or 1-800-426-READ to talk to a librarian: available from 8 a.m. to 6 p.m. on weekdays.

LIVE CHAT

We now have a live chat service available on our homepage from 9 to 7 p.m. on weekdays and 9 a.m. to 6 p.m. on Saturdays for general library questions. Please click on the green chat icon, located in the bottom right-hand corner of your screen, and a librarian will be available to chat with you. Library chat questions will be answered on a first-come, first-served basis.

ONLINE RESOURCE PHONE SUPPORT

Online Resources Help

Need help accessing our online resources and want to talk to a live person? We now have a phone-in service available. You can call (509) 888-8155 from 1 to 3 p.m. each weekday afternoon. An NCW Libraries staff member will be available to answer your calls and help troubleshoot issues with accessing our online resources.

All Other Questions

Call (509) 663-1117 or 1-800-426-READ from 8 a.m. to 6 p.m. on weekdays. A librarian will be available to answer your call.

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