Digital Literacy & Learning
(509) 663-1117 ext 135 | stem@ncwlibraries.orgcreate new email | 16 N. Columbia St. Wenatchee, WA 98801
Digital skills are essential for everyday life—from applying for jobs and accessing healthcare to staying connected with family, school, and your community. We are here to help people of all ages build confidence using technology and navigate an increasingly digital world.
The library is more than a place to access technology. It’s a place to learn how to use it safely, effectively, and meaningfully—with support you can trust.
Literacy & Learning Resources
LinkedIn Learning
Video courses taught by industry experts in software, technology, creative, and business skills.
Microsoft Learn
Develop your computer skills, become proficient in Microsoft software, learn about web development, and more!
Northstar
Master basic skills needed to use a computer and the Internet in daily life, work, and school.
Peterson’s Test and Career Prep
From the high school or community college student seeking an internship to the white-collar professional thinking about switching careers, Peterson’s exam and test prep and career resources are essential tools to help people make the most of the opportunities out there in both the academic and business world.
Washington State Certifications
Unlock free professional learning, certification prep, and hands-on practice for in-demand skills
Digital Literacy Programming
Technology & Physical Resources at Every Branch
Every library branch offers free access to core technology resources, including:
- Public computers
- Free Wi-Fi
- Printing, copying, and scanning
- A public phone
- Staff assistance with basic technology questions
- A welcoming, low-pressure environment to learn
These shared resources ensure that everyone—regardless of income, experience, or device ownership—has a place to connect and learn.
Areas of Interest
FAQs
Why Digital Literacy Matters
Many essential services are now online, including:
- Job applications and workforce training
- Healthcare portals and telehealth
- Education and homework support
- Government services and benefits
- Communication with schools, employers, and family
Digital literacy is about more than access. It’s about having the skills, confidence, and support to use technology in ways that improve quality of life, reduce barriers, and open opportunities. Libraries play a vital role in digital equity by offering free access, trusted guidance, and community-centered learning—especially for people who may not have support elsewhere.
What the Digital Literacy & Learning Department OFFERS
The Digital Literacy & Learning Department works to ensure community members have the skills, confidence, and support needed to navigate technology safely and effectively.
Our work focuses on:
- Expanding digital equity
- Reducing barriers to information and services
- Building practical, real-world technology skills
- Supporting lifelong learning
- Strengthening partnerships that benefit our communities
We design services that meet people where they are—whether they are brand new to technology or looking to build advanced skills.
What We Can Do for You
We support individuals and families through:
- One-on-one technology help
- Small group workshops and classes
- Guided help with devices, email, and online tools
- Support for job seekers, students, and seniors
- Safe and approachable learning opportunities
If you’re unsure where to start, we’re here to help—no question is too small.
Programs, Outreach & Community Partnerships
We work with community organizations, schools, nonprofits, and local partners to bring digital literacy support inside and beyond library walls.
This includes:
- Community-based technology programs
- Outreach events and pop-up tech help
- Workforce and job readiness support
- Digital navigation for online services and portals
- Media and information literacy programs
If your organization serves people who could benefit from digital skills support, we’d love to collaborate.
Partner With Us
We welcome partnerships that align with our mission and community needs. We can help with:
- Co-hosting programs or workshops
- Providing technology education for specific audiences
- Supporting outreach events
- Promoting digital literacy resources
- Connecting people with trusted information and tools
Interested in partnering or bringing a program to your community? Contact Uscreate new email
Our Purpose
Digital Literacy & Learning is about empowerment—helping people feel capable, informed, and confident in a digital world.
By combining access, education, and trusted support, libraries help ensure that technology becomes a tool for opportunity—not a barrier.
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