2024 – 2026
Strategic Direction
At NCW Libraries, we are dedicated to meeting the most critical needs of your community, and all the communities we serve, while also being the go-to place for you to gather, connect, and have fun. No matter your age, stage, or interests, we have something for you.
The NCW Libraries Board of Trustees is pleased to share our 2024-2026 Strategic Directions, attached.
Through these directions, we celebrate the many ways NCW Libraries staff deftly evolved library services to meet changing community needs over the past several years. With an eye toward the future, we will continue to prioritize community needs and customer service. We are also focusing on strengthening organizational health and stewarding the community’s investment in the library.
These directions will serve as guideposts for the Board and staff as we work together to build the foundation needed to ensure a sustainable, resilient, and community-focused future for library service in NCW.
Warm regards,
NCW Libraries Board of Trustees
Mission
To connect the people of North Central Washington with vital resources and opportunities that foster individual growth and strengthen communities.
Vision
YOU TRUST US.
We are a trusted resource for every member of our diverse communities. We provide you with exceptional customer service from an unbiased perspective and always respect your right to privacy and intellectual freedom.
YOU LEARN WITH US.
When you need information, we can help you find it. Whether you’re teaching your child to read, learning a new language, developing a new skill, or updating your resume, our robust collections and compelling programs make lifelong learning fun.
YOU GROW WITH US.
We keep you connected to our changing world and your own curiosity. We listen and respond to your wants and needs with dependable and evolving services, entertaining and thought-provoking content, culturally enriching activities, and access to new technologies.
WE BUILD COMMUNITY TOGETHER.
We celebrate the diversity of North Central Washington, bringing together people of all backgrounds and from all walks of life. Our welcoming and comfortable facilities provide a place for you to gather and exchange ideas – and we are just as likely to meet you out in the community as in one of our libraries. We work alongside you to build partnerships, facilitate connections, and contribute to your community’s sense of identity and civic vitality.
Meet Critical Community Needs
- Cultivate local and regional partnerships and connections.
- Provide relevant services, programs, and resources.
- Increase awareness and use of library services.
- Priority audiences are populations and communities facing critical needs and experiencing ongoing opportunity gaps.
Enhance Customer Experience
- Foster an environment where everyone feels welcome.
- Reimagine and strategically update our spaces.
- Learn more about our Reimagining Spaces Project.
- Consistently meet and exceed customer needs and expectations.
- Operate from shared organizational values of curiosity, kindness, hospitality, and empathy.
Strengthen Organizational Health
- Build a strong and positive organizational culture.
- Celebrate and invest in the success of our employees.
- Collectively commit to a growth mindset.
Maximize the Community’s Investment
- Regularly evaluate our community impact.
- Measure and track the success of our operations, staff performance, and overall community impact.
- Pursue opportunities for innovation and improvement.
- Make data driven financial decisions.
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