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2024 – 2026

Strategic Direction

At NCW Libraries, we are dedicated to meeting the most critical needs of your community, and all the communities we serve, while also being the go-to place for you to gather, connect, and have fun. No matter your age, stage, or interests, we have something for you.

The NCW Libraries Board of Trustees is pleased to share our 2024-2026 Strategic Directions, attached.

Through these directions, we celebrate the many ways NCW Libraries staff deftly evolved library services to meet changing community needs over the past several years. With an eye toward the future, we will continue to prioritize community needs and customer service. We are also focusing on strengthening organizational health and stewarding the community’s investment in the library.

These directions will serve as guideposts for the Board and staff as we work together to build the foundation needed to ensure a sustainable, resilient, and community-focused future for library service in NCW.

Warm regards,
NCW Libraries Board of Trustees


To connect the people of North Central Washington with vital resources and opportunities that foster individual growth and strengthen communities.



We are a trusted resource for every member of our diverse communities. We provide you with exceptional customer service from an unbiased perspective and always respect your right to privacy and intellectual freedom.


When you need information, we can help you find it. Whether you’re teaching your child to read, learning a new language, developing a new skill, or updating your resume, our robust collections and compelling programs make lifelong learning fun.


We keep you connected to our changing world and your own curiosity. We listen and respond to your wants and needs with dependable and evolving services, entertaining and thought-provoking content, culturally enriching activities, and access to new technologies.


We celebrate the diversity of North Central Washington, bringing together people of all backgrounds and from all walks of life. Our welcoming and comfortable facilities provide a place for you to gather and exchange ideas – and we are just as likely to meet you out in the community as in one of our libraries. We work alongside you to build partnerships, facilitate connections, and contribute to your community’s sense of identity and civic vitality.

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