Mail Order Library
(509) 663-1117 ext. 159 | opens phone dialercontactcenter@ncwlibraries.orgcreate new email | Hours of Operation: Mon-Fri 7:30-4pm
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Library Materials Delivered Right To Your Door – At No Cost To You!
This service is available to anyone with a full-access library card who lives in or owns property in our service area (Chelan, Douglas, Ferry, Grant, or Okanogan counties).
The Mail Order Library is a great resource for patrons who can’t visit a library in person or live far from one of our 30 library locations. We bring the library to you!
How do I order an item to be mailed to my house?
- Log in to your account.
- Before searching for your item, please make sure that the contact information we have for you is correct. Click on Contact Information under the Account Settings tab to update or confirm that your mailing address is current.
- Search for your item.
- Click the Place Hold button under the item’s information.
- Choose the Mail Order Library as your pick-up location, then click Submit Hold Request.
To learn more about placing holds online checkout our How to use the Online Catalog instructions.
If you need assistance placing a hold you can contact us or call (509) 663-1117 ext. 159.
Hours of Operation: Monday-Friday, 7:30am-4:00pm.
What’s available through the Mail Order Library?
Books, audiobooks, music CDs, and DVDs in our Mail Order and online catalog.
*We cannot mail books that are oversized, magazines, newspaper, passes, kits, Lucky Day, Library of Things, and reference items meant for library use only.
How long will it take to receive my items?
We ship items out once a week. Once items have been checked out to your account, please allow up to 14 business days for items to be delivered to your mailbox.
Holidays and inclement weather may delay items.
If you have not received the items after 14 business days, please contact us.
How do I return items to the Mail Order library?
You can return items to any of our libraries to save us postage!
To return items by mail:
- Place the return label provided on the outside of the bag, directly over the top of the mailing label.
- Place the item back in the mail bag and peel the silver strip to seal the bag closed.
- Put the bag in your mailbox or take it to the post office to be returned to the library.
Why are the items I returned by mail still checked out on my account?
Our mail carrier delivers items that are returned by mail once a week. It can take up to four weeks for items to be returned and to clear your account. Holidays and inclement weather may delay items being returned by mail. You can return your mail order items to any of our 30 branch locations for quicker processing time and to help save us postage!
How do I get a copy of the printed mail order catalog?
The printed catalog is automatically distributed to all rural addresses. You can also download it from this page under “View Catalog Editions” or pick up a copy at any of our libraries while supplies last.
The printed Mail Order catalog lists suggested items and popular materials-but you can order books, audiobooks, music CDs, and DVDs in our online catalog!
Why am I receiving a notification that my item is ready for pickup if I wanted it mailed?
Our notification system cannot tell the difference between Mail Order items and items waiting at a library branch. If you chose Mail Order as your pickup location, your item is being prepared to mail, and you can ignore the “Ready for pickup” message.
You can make changes to your notification preferences by logging in to your library account or contact the Mail Order Library. We’re happy to help!
Can I change my current hold to or from the Mail Order Library?
Once items have been checked out in your account we cannot change the library location or cancel the shipment. Please contact us for assistance.
View Catalog Editions
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Serving the Heart of Washington
Chelan, Douglas, Ferry, Grant, and Okanogan Counties
English