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Interlibrary Loan

How many items can I request through Interlibrary Loan?

Patrons may have a total of up to 5 ILL requests OR 5 ILL items checked out OR a combination of 5 ILL requests and ILL items checked out at a time on their account. Once the limit is reached, no further ILL requests will be processed.

Who can use the ILL service?

Interlibrary Loan is available to NCW Libraries cardholders except those with any of the following:

  • Accounts with any outstanding charge or fine
  • Expired accounts
  • Restricted accounts
  • Educator accounts

How long is the Interlibrary Loan checkout period?

The checkout period for all ILL material is 21 days.* *ILL materials checked out to mail order patrons will have a checkout period of 28 days to account for the mail transit time.

Can I renew my Interlibrary Loan material?

Some material may be renewed at the discretion of the lending library. Renewals should be requested a week in advance of the current due date. Interlibrary loan materials marked “No Renewals Available” are not eligible for any extensions to the due date.

What happens if I damage or lose Interlibrary Loan material or return the item late?

All items borrowed through ILL must be returned on time. Once an Interlibrary Loan item is marked ‘recalled,’ it cannot be renewed and must be returned immediately. The replacement charge for lost or damaged items will be assigned to the requesting patron by the original lending library. Once NCW Libraries has paid the replacement charge for the lost ILL material, no refunds or reversals of charges will be made. Repeated failure (3+) to return ILL materials on time will result in the loss of interlibrary loan privileges for twelve (12) months.

Can I request the same item through Interlibrary Loan more than once?

NCW Libraries will not request the same item for the same patron within a 12-month period if the original request was filled. The maximum number of times an item may be requested and filled is three. Unfilled requests may be re-submitted within the 12-month period.

Contact Interlibrary Loan

Monday – Thursday
8:00am – 3:00pm



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